Frequently Asked Questions
Everything you need to know about bringing masterpiece-quality art into your home.
How is my artwork packaged for shipping?
We use gallery-grade, bespoke packaging for every order. Each piece is wrapped in acid-free glassine paper, secured with high-density foam corner protectors, and shipped in double-walled reinforced corrugated boxes to ensure it arrives in pristine condition.
Do you offer professional framing services?
Yes, all of our prints and original canvases can be delivered professionally framed. We offer a selection of handcrafted wood frames in various finishes, including matte black, natural oak, and ornate gold leaf, to complement your home decor.
What is your return policy for original pieces?
We offer a 30-day satisfaction guarantee. If your artwork does not perfectly suit your space, you can return it for a full refund or exchange, provided it is returned in its original packaging and condition.
How do I ensure the longevity of my fine art print?
To preserve the vibrant colors and paper integrity, we recommend hanging your art away from direct sunlight and areas of high humidity. All our prints use archival-quality inks designed to last for over 100 years without fading.
Do you provide a Certificate of Authenticity?
Every original painting and limited edition print from Castle Fine Art comes with a signed and stamped Certificate of Authenticity, documenting the piece's provenance and production details.
Can I track my order during transit?
Absolutely. Once your artwork is dispatched from our gallery, you will receive a tracking number via email to monitor your shipment's progress until it reaches your doorstep.